I totally agree with you Agnes ! Small businesses should also be involved in the growth of the social media and should participate to it actively. Social media like Facebook can be an excellent tool for small businesses as it is free of charge and the impact can be huge. So money can be saved to develop other ways to communicate with their customers.
But participating to social media means also being implicate where interaction with the fans/customers is very important. Plus being constant by posting actively interesting comments.
Link to her article
But participating to social media means also being implicate where interaction with the fans/customers is very important. Plus being constant by posting actively interesting comments.
Link to her article
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